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Return & Refund

Return Policy

Return and Refund is only applicable for online purchase order(s) created and completed from our official website (www.maxracing.co).

For Malaysia Orders

The return policy is quite straightforward. If you’re not satisfied with your products purchased directly from our Max Racing Exhaust official website. You can return or exchange it within 30 days of purchase. Our team will check and process your return as soon as we receive it for the purchase amount minus the original shipping charges. Please note it may take up to 10 business days for the credit to appear on your account.

For International Orders

If you’re not satisfied with your products purchased directly from our Max Racing Exhaust official website. You can return or exchange it within 30 days of purchase. Our team will check and process your return as soon as we receive it for the purchase amount minus the original shipping charges and any additional fees. Please note it may take up to 7-14 business days for the credit to appear on your account after approval of the returned item.


Cancellation Policy

Custom-made Max Racing products are products not listed on our official website (www.maxracing.co).

For order cancellation prior to shipment, a surcharge of 20% cancellation fee (includes currency transaction, bank charges, processing fee, cancellation service, and other service charges) will be incurred where applicable. For cancellation of an order after it has been shipped, please follow our return policy above.
*Any custom-made orders and orders paid via installment, order cancellation, return, and refund are strictly not allowed.

* Item exchange for installment payment method, please contact our customer service for assistance.


Before Requesting A Return

Please check that the products correspond with the following conditions, in accordance with our terms of the sale:

  • Returns or refunds will only be accepted within 30 days of purchase, any returns or refunds will not be issued after 30 days of purchase.
  • Items purchased under installments are not eligible for return & refunds.
  • Returns are only accepted if the products are in their original state, undamaged without and any used/ installed sign, cut, welded, scratch, or any physical dented by any parties, still baring all labels, safety film and special accessories included.

Return Procedure

To return an item, you’d have to contact our customer support/ services and follow the three steps below:

  1. Pack the product into its original packing
  2. Attach and label the given address by our customer support and service to the package
  3. Ship it back to us

Please notify us and prove your return shipment receipt to our customer services if you have applied for any return shipment. Our customer support will revert to you when your return shipment arrives at our site. It is encouraged that the return shipment should be sent using a courier that provides a real-time update that allows both parties to track the parcel at any time.


For Return Of Defective Or Wrong Item Received

If the external packaging of the delivered parcel is visibly damaged:

Ask the courier if he could wait for you to check the condition of the products. If the courier agrees, check the product and reject the package if it is damaged. You will need to take a picture of the parcel for claiming purposes later.

If the purchased item received is damaged, dented, or broken upon arrival and the courier had left:

Please contact our customer service within 24 hours from parcel received with supporting documents as proof:

  • The original commercial invoice in the parcel
  • Photos and or videos below:
  1. the parcel received (with delivery number/airway bill number) before opening,
  2. the parcel opened with the item inside,
  3. the item, and
  4. the defective area(s) of the item.

If the wrong item is received

Please contact our customer service within 24 hours of receipt.


Please Take Note

  • A returned product without a return shipment receipt and/or notification with our customer service will be an issue, in such circumstances, the unknown returned refund/return payment shall never be made.
  • You will be required to cover the return delivery fees, and our team will check the returned product before refunding your previous payment.
  • Refund amounts and or return and exchange products approvals are based upon inspection of the state of the product returned. Under certain circumstances (eg. badly damaged products, etc.), refunds/returns/exchange will not be issued.
  • Your refund payment will only be payback to the original payment method either by credit card, VISA, Mastercard, PayPal, or direct bank transfer. Our team will never make any refund payment to ANY third-party payment method or wallet which are different from the original paid method
  • We reserve the right to reject any cancellation, return, exchange and refund deemed unfit or unreasonable.
  • We reserve the right to adjustments any terms above if needed.

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Custom declaration service inicluded.

International Warranty

Offered in the country of usage

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