Return and Refund for Offline Purchased Policy

Return and Refund for Offline Purchased Policy

Max Racing International Sdn Bhd offers a 30-day return and refund policy for products purchased through any offline authorized dealer, official road shows, events, and any occasion with our officers including face-to-face, and any form of communication.

To be eligible for a return, the product must be in its original condition, with all tags and packaging. The product must also be unused and undamaged.

The customer will be responsible for paying for all labor surcharges including installation & dissembling, and shipping costs and taxes associated with the return. The customer will also be responsible for a percentage of the management fee of the total eligible return & refund amount.

Eligible return & refund amount

The calculation of eligible return & refund amount mainly covers only the product cost based on the date of the original purchased official minimum price, without including any markup from any party, installation labor charges, any services, taxes, or shipping fees during the purchase.

In the case of the original invoice by the authorized dealer workshops stating “installation services include”, the cost of installation labor rates will be deducted based on their company labor rates for installation.

Table of management fees that will be deducted from the eligible return & refund amount

A management fee for order cancellation is a fee that is charged to customers who cancel their orders after they have been placed. This fee is typically charged to cover the costs associated with processing the cancellation, such as administrative costs, shipping and handling costs, and restocking costs.

Our management fee for order cancellation also includes a handling fee, an authorized dealer fee, and an agent company fee. These fees are necessary to cover the costs of providing sales, and support services and to compensate our authorized dealers and agent companies for their services.

We understand that order cancellations can sometimes be necessary, but we appreciate your understanding of this fee.

The following items are not eligible for return or refund

• Products that have been modified.
• Products that is/are counterfeit.
• Products that have been used improperly.
• Products that have been damaged by the customer/handler/dealer or any party.
• Products that have been purchased from unauthorized dealers or third-party sellers.
• Products that have been purchased with a discount code or promotion.

If the product is returned and is found to be eligible for a refund, the customer will receive a refund for the purchase price of the product, minus the management fee. The refund will be processed within 7-14 business days of receiving the returned product.

The company reserves the right to refuse a return or refund if the product does not meet all of the conditions. The returned shipping fee, taxes, and handling fee will be borne by the recipient if the parcel is required to be sent back to the sender.

How to apply?

•  The customer must provide the following information to our team in charge:
  • Customer contact details for
    • Name
    • Email
    • Phone number
    • Product purchased SKU
    • Which car model that installed the products
    • What did the car modify previously and recently
  • The problem that you are facing, and how that happens with proof using photos & videos
    • i) Engine bay photo.
    • ii) Photos of the complete exhaust system.
    • iii) Show the actual parts installed on the car.
• The customer must present the originally purchased invoices with the date and the authorized company chop signed invoice.
• Send all the above information to our customer support team at Facebook messenger live chat https://m.me/maxracingexhaust and our team will be with you shortly.