Privacy Policy

Who we are

Max Racing Exhaust is a brand from Max Racing International Sdn Bhd located in Malaysia Penang State, Bukit Mertajam. This website (www.maxracing.co) is created and managed by Max Racing International Sdn Bhd (1398938-X) company. Max Racing International Sdn Bhd is a company registered under Suruhanjaya Syarikat Malaysia (SSM) as a company to provide sales, services in automotive parts. Max Racing International Sdn Bhd is certified as one of the authorized distributors for the brand of Max Racing Exhaust product for the domestic and international markets both physically & online selling.

COPYRIGHT POLICY

You may not post, modify, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information belonging to others without obtaining the prior written consent of the owner of such proprietary rights. If you are a copyright owner and you believe your copyrighted material has been used in any way that constitutes copyright infringement, please contact Max Racing.

Disclaimer

Max Racing International Sdn Bhd, operates the online brand store of Max Racing Exhaust in Malaysia, and receives and collects information about you for itself and on behalf of the Max Racing International Sdn Bhd on behalf of the name “Max Racing”

Max Racing knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Notice describes our privacy policy. By visiting this website, you are accepting the practices described in this Privacy Notice.

In the event of a conflict between the English and Malay version of this Privacy Notice, this English version shall prevail.

Means of Obtaining Information

Cookies

We use a browser feature known as a “cookie”, which assigns a unique identification to your computer. Cookies are typically stored on your computer’s hard drive. Information collected from cookies is used by us to evaluate the effectiveness of our Website, analyze trends, and administer our Website. The information collected from cookies allows us to determine such things as which parts of our Website are most visited and difficulties our visitors may experience in accessing our Website. With this knowledge, we can improve the quality of your experience on our Website by recognizing and delivering more of the most desired features and information, as well as by resolving access difficulties. In addition, we use cookies to help keep track of items you put into your shopping cart and to tell us whether your computer has been used to visit our Website in the past. This allows visitors who created an account to maintain shopping carts between visits. maxracing.co also uses cookies to help keep track of checkout information, other than payment method information, while you remain on our site. We also use cookies and/or a technology known as web bugs or clear gifs, which are typically stored in emails to help us confirm your receipt of, and response to, our emails and to provide you with a more personalized experience when using our Website. No information which personally identifies you will be collected through the cookies.

Information we collect

We process the information collected through our Website according to applicable privacy law and for the following purposes:

1. To understand your needs and preferences, and develop, market, sell or provide products and services, and possibly conduct surveys, research, and evaluations.
2. To complete your transaction for our merchandise or process your return or exchange.
3. To manage and develop our business and operations and those of our affiliated companies, administer accounts that you have set up with us and/or collect and process payments made by you to us.
4. To detect, and protect us, our affiliates and other third parties against negligence, fraud, theft and other illegal activities, and to audit compliance with our and their internal policies.
5. To conduct appropriate anti-fraud checks in which the personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
6. To confirm addresses that you provide on the site, and that may be shared with an address verification vendor for accuracy, and which the vendor may keep on file.
7. To update your address book information maintained in your online account.
8. To comply with administrative, tax, investigative or other audit requirements or any other legal or regulatory disclosure requirements.
9. As permitted under any applicable laws, rules, and regulations in connection with our supply of goods and services to you.
10. As permitted by applicable laws, rules, and regulations, and to comply with any legal or regulatory requirements.
11. All visitor comments may be checked through an automated spam detection service to fulfil the European data protection law requirement.

Information Privacy

1. If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
2. When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
3. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
4. If you leave a comment on our site you may opt-in to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
5. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
6. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
7. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
8. We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).

Cookie on Shops

When you are shopping on our websites we’ll also use cookies to keep track of cart contents while you’re browsing our site.

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 3 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews if you choose to leave them.

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfil orders, process refunds and support you.

We share information with third parties who help us provide our orders and store services to you; such as

• Courier Services Company:  (mainly) DHL express, DHL eCommerce, City-Link, Pos Laju, SkyNet and any partner courier services company in your country.
• Authorized Dealer, workshops, stores or distributors whichever you request the product to be sent for installation or services.

Payment

Our websites accept payments through PayPal and iPay88. When processing payments, some of your data will be passed to PayPal or iPay88, including information required to process or support the payment, such as the purchase total and billing information when you choose the payment method during check-out.

Please see the PayPal Privacy Policy & Stripe Policy for more details.

How we protect your data

1. We do not sell, or grant rights to third parties to process your email address. Please note, if you request to be removed from our email marketing list you may still receive email confirmations from us regarding any orders placed by you on our Website.
2. We do not sell or grant rights to third parties to process your postal address.
3. Please be aware that we may appoint third parties to provide services to us or on our behalf, such as fulfilling orders (including, but not limited to, processing payments, providing fraud prevention services, and verifying addresses), providing electronic online investor information, monitoring site activity, conducting credit reference checks, serving site content (including a site search feature), organizing information, conducting surveys, evaluating potential models, and administering emails, sweepstakes or contests. Such third parties may have access to your personal data to provide services to Max Racing Exhaust. These third parties may process personal data for Max Racing Exhaust, without coming under the direct authority of Max Racing Exhaust, but may not process your information for any other purpose.
4. We collect and send the following information (made available from the visitor’s browser) to our Demand Partners: IP address, geographical data (derived from the IP address), user agent, operating system, device type, unique user ID (randomly generated identifier), current URL, and IAB (Interactive Advertising Bureau) interest category.
5. All your data and info you upload to our website will be stored in our server and protected & secure by securi.net one of the best certified professional security servers, We believe your data are safe, however, users are required to manage your personal privacy info before sharing or uploading to our website, if you do not want any of your personal data to be shown.

Access For EU customers only

Upon request, we will provide you with a copy of your account data (EU customers only), or information about whether we hold, or process on behalf of a third party, any of your personally identifiable information. To request this information please contact us at care@maxracing.co

You may also correct or request deletion of your personally identifiable information by contacting us at care@maxracing.co or through the Contact Us page. We will respond to these requests within a reasonable time frame.

Data Retention: Log data (IP address, geographical data, user agent, operating system, device type) is stored for 30 days. The unique user ID is stored in cookies and is retained for 1 year.

Update

We may update this Policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

If you have any questions, please contact us at:

Contact Information

If there is any question regarding the Privacy Policy, please kindly contact us

Max Racing International Sdn Bhd

13,Jalan Industri Impian,
Taman Industri Impian,
14000, Bukit Mertajam,
Pulau Pinang,
Malaysia.

Tel: +60 14 3186925

Contact person name: Lim Kwang Teck

Email: care@maxracing.com

We made it our mission to adhere to the quality and reliability standards even though our product required professional engineering and welding skills. We spend extensive time in sourcing the best manufacturing techniques and designs to deliver the best product for your pleasure and enjoyment.

We are convinced that this is the only way to bring you, our esteemed clients the best value proposition possible.