FAQ - Frequently asked questions
How to pay via monthly instalment?
Enjoy Max Racing Exhaust upgrade via 0 interest bank instalment payment! Your order will be send out once first payment confirmed.
Applicable for Malaysian only via Hoolah Payment Method.
- Please Create & Log in a Max Racing account
- Upon application, please get ready these document:
- Bank card (any Debit / Credit)
- National ID (ie: Identity Card)
- An active phone number that able to receive verification code)
- The instalment payment amount & schedule will be showing in a scheduled time table.
- Key in payment card detail for the payment then process with the instalment application.
Our team will send out your ordered parcel once the first payment is successfully.
How do I reduce down the shipping cost?
By default, all shipping cost are calculate automatically based on the shipping parcel volumetric weight & it’s actual weight based on your delivery address. Our AI system will automatically assigned the best available shipping company into your cart. (with custom declaration services included)
Of course, when come to wholesale & retail business, shipping cost stand a big gap of margin, but how do we reduce them? The first kilogram are always charge higher, while following weight & charges increase reasonably.
Some may ask, what is the shipping formula Max Racing calculate?
The rate will be calculate based on actual real time rate with discounts given by the courier company. Fuel surcharges, handling surcharges and custom declaration services included.
Seeking for discounts for shipping cost?
Chat with us (Minimum order size starting from 100kg per order), larger order size may get better rate from shipment discounts, we support palletize shipment too.
Where to install after purchase?
Almost all of our products can be install at any exhaust workshop with simple welding work. Air filters & air intake system can be install via “plug & play” using general tools.
If you’re in peninsular Malaysia, you may locate our authorized workshops for the installation services here
How long does it take to deliver my order?
All orders will be send out from Max Racing headquarters in Penang Malaysia.
Ready stock item will be process & ship out within 1 working day.
For item that are not ready in stock, (General item: 7-14 days / Special made item: 20-30 days) to schedule production + delivery time as selected shipping method.
*handcraft take time, please be patience.
Our team will contact you in advance if there’re special production period more than the above time frame.
How to track my order
Order tracking ID and notes will be update in your mailbox once we process to shipment. Parcel movement will based on selected courier companies tracking system update.